Terms of service

Inclement Weather Policy: We work in all types of weather unless it is too extreme. In that case, we will notify you via text message and postpone your cleanup for the following week on your next scheduled day. No credit will be issued because we will have to clean up twice the amount of waste the following week. If you have to clean up the waste yourself, we will be happy to issue a credit for that day, after verification.

The good news is that there's not many bad weather days in New Mexico that will prevent us from coming out, with the exception of active snowfall, snow still in yards, icy road conditions, or heavy rainfall. In the event we are not able to come out due to inclement weather, we will post a weather update on our home page. Please be sure to check for updates. 

Billing: We bill in advance  monthly via auto pay. To start service, you must sign up for auto pay and choose the appropriate number of dogs for weekly service. If payment is not received before your service is scheduled to begin, we reserve the right to pause service until your payment has been made and you have signed up for auto pay. If a payment is due and declined, we reserve the right to temporarily stop service until payment is received. We will notify you before your next scheduled cleanup day in the event this happens.

Pet Waste Disposal: We have found that it's more cost effective to clean up and leave the bagged pet waste in your trash bin. We use odor controlled trash bags. That's how we can offer you our low monthly rates! If your trash bin is not accessible, we will place it in a discreet area on the side of your garage.

If We Cannot Access Your Yard: We will attempt to contact you on site by ringing your doorbell, knocking, and calling the number we have on file. If we can't make contact, we will wait 5-10 minutes and come out the following week. No credit will be issued due to accumulation the following week and fuel costs to drive to your home that day.

 We recommend that if you have a key for your gate or combination that you provide the information to us at the start of your service if there's a possibility you may not be home on your cleanup day, so we can just access your yard.

Securing Gates: Your pets safety is our number one priority as well as making sure your yard is spotless and poop free. All gates are relocked and triple checked to ensure that it is secure. If there are any issues with your gate, we will notify you immediately.  

Arrival Notification: Your technician will send a courtesy text on the way with an E.T.A. unless you opt out.

Holidays: If your cleanup falls on a Holiday, we will simply come out the following week. No credit will be issued because we will have to clean up twice the amount of waste the following week. If you clean up the waste yourself, we will be happy to issue a credit for that day, after verification. Furry Friends is closed all major Holidays such as Independence Day, Memorial Day, Thanksgiving, Labor Day, and Christmas, in order for our employees to enjoy time with their families. We are open on New Year's Day.

Scheduled Times: Unfortunately, due to the number of cleanups we do each day, and route optimization for efficiency, we cannot guarantee a set time. Traffic can also impact our routes.as well as adding new customers to our routes. Example: 8 a.m., 9 a.m., etc. The only thing we can guarantee is that we will be out on your scheduled cleanup day, weather permitting, and text on the way. Our routes are pretty consistent so you can expect your technician to arrive around the same time each week.

Leaving Dogs Out: Your pet may be in the yard while we are at your home as long as your pet is friendly. All of our technicians love dogs, it's a requirement. An introduction at the initial visit would be helpful but not necessary. If your pet is protective, we may request that your pet remain inside during the cleaning.